Thank you for shopping at unleashingcharmstore.com. We hope you are happy with your purchase, but if you are not happy with your order, we are happy to help you. Please read the following refund terms carefully.

1. Return and Refund Terms
   Return Period: You have 30 days from the date you received your item to return it. Return requests after 30 days will not be accepted.
   Item Condition: Returned items must be unused, undamaged, and in their original packaging. Please ensure that the item has no obvious signs of use and is accompanied by all original tags, instructions, and accessories.
   Return Reason: If the item you received is of poor quality or does not match your order, please contact us immediately. For returns due to personal reasons (such as dislike, unsuitable, etc.), you will be responsible for the return shipping costs.
2. Return Process
   To request a return: Please contact our customer service team through our customer service email otishill@unleashingcharmstore.com or contact form with your order number and reason for return. Our customer service team will respond to you within 24 hours with a return address and relevant instructions.
   Return Shipping: Please send the product back to our designated return address. We recommend that you use a trackable logistics service to ensure the safe arrival of the product. Please keep the return logistics documents for subsequent inquiries.
3. Refund Process
   Refund Method: Once we receive and inspect your return product, if it meets the return conditions, we will process a refund for you according to the original payment method. The processing time may vary depending on your payment method.
   Refund Time: After the refund is processed, you will receive the refund within 5 working days. If you still have not received the refund after this time, please contact your bank or payment institution for inquiry.
4. Exchange Policy
   If you want to exchange, please return the original product according to the above return process and indicate the exchange request in the new order. We will process your exchange request based on inventory availability.
5. Non-refundable items
   The following items are not eligible for refunds:

Special sale items
Personalized custom items
Underwear, swimsuits and other intimate apparel

6. Customer Support
   If you have any questions about our refund policy or need further assistance, please feel free to contact us:

Email: otishill@unleashingcharmstore.com
Phone: +1 478 270 1630
We are committed to providing you with a pleasant shopping experience, thank you for choosing unleashingcharmstore.com!