Frequently Asked Questions (FAQ)
- How do I shop on unleashingcharmstore.com?
Shopping on our online store is easy. Simply browse our products, select the items you want to purchase, click “Add to Cart”, and follow the prompts to complete the checkout process. We accept a variety of payment methods to ensure your shopping experience is smooth and secure.
- What payment methods do you offer?
We accept major credit cards (such as Visa, MasterCard, American Express), debit cards, and online payment methods such as PayPal. All payment information is encrypted to ensure that your personal and payment information is safe.
- Do you provide international shipping services?
Yes, we do provide international shipping services. Shipping costs and times will vary depending on your delivery address. You can view relevant shipping options and estimated arrival times during checkout.
- How long will it take for my order to be shipped?
Once you place your order, we usually process and ship it within 3 business days. After shipping, you will receive a confirmation email with tracking information for your order, and you can track the delivery of your package in real time.
- How do I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to check the delivery status of your parcel on our order tracking page or on the courier’s website. - Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will try to accommodate your request before your order is shipped. If your order has already been shipped, you cannot change or cancel it, but you can request a return after receiving the item. Please refer to our refund policy for details. - Can I return my purchase if I am not satisfied with it?
Of course you can! If you are not satisfied with the item you received, you can request a return within 30 days of receiving it. Please make sure the item is unused and in its original packaging. Please refer to our refund policy for detailed return process. - How do I contact customer service?
If you have any questions or need help, you can contact us in the following ways:
Email: otishill@unleashingcharmstore.com
Phone: +1 478 270 1630
